Unitek is committed to serving our clients, that in 1995, we pioneered the first version of eSolutions, a web-based solution that allows clients, suppliers and Technical Specialists to access data online, in real time — a function never before available.
Now in its fifth version release, eSolutions allows us to reduce our turnaround time on incoming requests, and remove the manual steps from our data- and record-retention process. This, in turn, allows us to work more efficiently on behalf of our clients, and drive the cost out of our process while still maintaining the integrity of our system.
eSolutions increases visibility to client representatives. It’s no longer necessary for you to contact suppliers and our Command Center to determine the status of a requested or scheduled activity.
- Access real-time visibility of the status of each request.
- Every designated client representative is assigned a User ID and Password. Your representatives can view service requests and current status.
- Comments may be made between buyers, suppliers and the Command Center.
Suppliers will receive User IDs and Passwords. Once equipped with a User ID and Password, they may submit all future requests online.